1 year, backed by Coolkidz Australia
Your rights under Australian Consumer Law always apply on top of this policy.
At MAGIC, we are committed to providing high-quality products you can trust. In Australia, all warranty claims and support are handled exclusively by Coolkidz Australia, the exclusive authorised distributor of MAGIC products in Australia.
This warranty is provided in addition to your rights under Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Warranty coverage
- The product has been used under normal conditions, for its intended purpose only.
- The product has been maintained per the user manual.
- A valid, dated proof of purchase is provided — original or second-hand owners.
- The product is presented in its original condition, with genuine MAGIC parts only.
What isn't covered
- Normal wear and tear, including colour or surface-finish changes.
- Damage from sun exposure, heat, moisture, humidity or pollution.
- Damage from accidents, impact, tipping, misuse or overloading.
- Damage incurred during transport, including as luggage.
- Consequential or indirect loss, including injury or property damage.
- Use of accessories or components not supplied or approved by MAGIC.
How to make a claim
Contact Coolkidz Australia
Lodge a ticket at help.coolkidz.com.au with proof of purchase, a description of the issue, and photos or video where relevant.
Return the product
If approved, you'll receive return instructions.
Assessment
Once received, the product is inspected against this policy and the ACL, then repair, replacement, refund or store credit is arranged.